The Quilt Haus is a 3300 square foot fabric/quilt store located in beautiful New Braunfels, Texas. We invite you to visit us if you are in the Austin/San Antonio area - New Braunfels is right in between. We are located in the New Braunfels MarketPlace, on the southbound access road of Interstate 35. Map and driving directions. Our regular store hours are Monday-Saturday, 9:30-5:30 and Sunday, 12-5. Parking is readily available; busses are welcome. Creative Sewlutions is our in-house pattern design company; we're happy to say that the patterns are now sold world-wide!
SHIPPING: We offer FREE SHIPPING within the continental US on all regular price orders over $50. We package and ship your order as quickly as possible, usually within one to two business days. We have selected reliable and economical methods of shipping - US Postal Service and FedEx Ground. If you require expedited shipping or an alternative carrier, please contact us by email or phone (830-620-1382). Additional charges may apply. International orders of items larger than a few patterns are shipped using Flat Rate Priority Mail envelopes/boxes; if you need specific shipping costs, please email us at firstname.lastname@example.org.
RETURNS: We are committed to your satisfaction. All orders are carefully filled and inspected prior to shipping. Should you receive an incorrect or defective item, however, we are happy to replace it, exchange it, or issue a refund, upon receipt of the item in question. All sales of books, patterns, pantographs, and magazines are final, due to copyright issues. Sales are also final on cut fabrics, clearance & sale items, special purchase items, and special orders. No returns or exchanges are allowed on these categories.
ORDER CANCELLATION: After placing your order, should you decide you don't want it after all, please contact us immediately by phone (830-620-1382). If the order has not yet been processed, we will cheerfully cancel all or part of it. If the order has already processed and shipped, you may return it to us and we will credit you for the cost of the items less a 20% restocking fee, subject to the return policy detailed above. We do not refund original or return shipping costs.